Chairperson
Executive Director
Preparing for Winter Weather, Traveling and Emergencies
TSA Cares
The Transportation Security Administration (TSA) has launched TSA
Cares, a new helpline number designed to assist travelers with
disabilities and medical conditions. Travelers may call TSA Cares
toll free at 1-855-787-2227 prior to traveling with questions about
screening policies, procedures and what to expect at the security
checkpoint. TSA Cares will serve as an additional, dedicated
resource specifically for passengers with disabilities, medical
conditions or other circumstances or their loved ones who want to
prepare for the screening process prior to flying.
The hours of operation for the TSA Cares helpline are Monday through
Friday 9 a.m. – 9 p.m. EST, excluding federal holidays. Travelers
who are deaf or hard of hearing can use a relay service to contact
TSA Cares or can e-mail
TSA-ContactCenter@dhs.gov.
If you would like to make advance arrangements for screenings at
airports, travelers can contact TSA using
Talk To TSA, a
web-based tool that allows passengers to reach out to an airport
Customer Service Manager directly, and the TSA Contact Center,
1-866-289-9673 and
TSA-ContactCenter@dhs.gov, where travelers can ask questions,
provide suggestions and file complaints
Preparing for Winter Weather and Severe Cold
FEMA is alerting people with disabilities to prepare for winter
weather. A few easy steps to prepare for emergencies that
might come up include having backup power for medical equipment,
winterizing your home and car, and a charged cell phone on hand in
case land lines are disrupted.
For information visit:
http://www.ready.gov/winter
Meeting the Transportation Needs of Individuals with Disabilities
Following a Disaster
The Office of the Secretary of the U.S. Department of Transportation
(DOT) is providing guidance to public transportation and emergency
management agencies to emphasize the needs of individuals with
disabilities following a disaster.
For more information on traveling and emergency management visit the
following:
www.DisabilityPreparedness.gov
